Shaping the conversation: How management consultants engage knowledge boundary processes

Consultants and Knowledge Management

i Viewing the consulting process through a knowledge management lens shows explanatory promise. The discussion following seeks to instantiate various knowledge-related concepts through reference to the consulting ERP-support practice. First, the global character, dynamism and importance of the consulting sector are demonstrated. Hoeksema and de Jong (2001) observe that " In the field of consult...

“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”

چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...

Transcending Knowledge Management, Shaping Knowledge Governance

Shaping knowledge management: organization and national culture

Purpose – The purpose of this paper is to confirm quantitatively the previous finding that organizational characteristics influence knowledge management, and to assess whether the national culture of knowledge workers equally affects the management of knowledge. Design/methodology/approach – Based on data gathered from a questionnaire survey of a Japanese pharmaceutical company’s 14 foreign sub...

Snackbot: The Process to Engage in Human-Robot Conversation

While delivering snacks, Snackbot’s need to actively engage in conversation with the customers and other individuals, provides an approach for verbal interaction. This paper addresses the verbal human robot interaction between humans and robots using a speech recognizer named Sphinx 4. Sphinx 4, written entirely in Java is capable of recognizing predetermined words and sentences. Thereby, allow...